FAQ

An alternative way to shop

No long aisles, and reminiscent of shopping in the old days of refilling food containers yourself, enjoy a shopping experience at Planet B in a different way.
Everything in stock is either Organic, Vegan, Vegetarian, Gluten Free, Dairy Free, Fairtrade, Recycled, Ethically sourced or locally made.  From food produce, gifts, household products and more, you will find plenty of ways to help you to reduce, reuse and recycle your way in to a better shopping experience to helping you and the planet.

Price Perception issue

Please do not think we are more expensive than the supermarkets.  Many people tell us that when they start doing a full shop here, their weekly bill actually goes DOWN. There is less distraction of buying things you don’t really need, less food waste as you can buy the amount you want of something. Come and try us out!

Do you really care?

Yes! I have always had a love for the natural world.  However it has been most recent years that I have become more aware of how much plastic use effects the world around us, to us, and the damage it causes.

By providing the local community and it’s surrounding areas with a place to shop without the plastic, I hope to be able to make a difference in more ways than just my own goals of reducing my plastic waste.

Do you Support any other causes?

100%! I run the small charity Purple Heart Wishes, with my mother. A charity where we grant wishes for terminally ill adults over the age of 18.  After we lost my younger sister to a brain tumour in 2014 aged just 29, we set the charity up in her memory to be able to create everlasting moments with family and friends in those most important times.

Why are some of your prices not online?

Due to price fluctuations from wholesalers, products that are loose such a food and liquids mean that product prices can change often.  I want to try and keep loose produce as competitive as possible, so please do pop in to the shop to see the latest prices.

Returns & Deliveries

Home Delivery

Home Deliveries are available within the local area of Rawtenstall with a £10 minimum spend within a 5 mile radius.
For any deliveries outside of this area, please contact us.

Deliveries will be made after 4pm Tuesdays to Fridays on the day of your order request.
Deliveries will not be made until payment has been fulfilled.
Please ensure we are informed of any allergens when ordering.

Postal Delivery

*Coming 2021*
With no plastic in sight, all postal deliveries will be sent to you using recycled boxes, paper and tissue with paper tape.
Please ensure postage details are correct as we are unable to refund or replace orders.
Please note that liquids can not be sent through the post.

Returns

Planet B’s returns policy is 30 days since the date of purchase. Any more than this, then we are unfortunately unable to offer you a refund or exchange.

For a product to be eligible for return, the item must be unused and in the same condition that you received it, with original packaging intact.

We return any eligible products in exchange for store credit notes only.

Faulty items are dealt with on a case by case situation, in order to come to a satisfactory resolution.  Contact us on the Contact Us page.

Food is unable to be returned and a refund can only be made on these items if the goods you received are in poor condition. Should this situation arise, it needs to be brought to our attention within 24 hours of receiving your purchase. This must be brought to our attention as soon as possible after receipt of the goods.

All of our food items are not sold to be stored in the packaging we use and it is your responsibility to transfer your items to suitable, air-tight storage. We do not accept any responsibility for long-term storage of food items or past the recommended use by date.

Agreed refunds are processed within 3 business days on receipt of your returned item/s. The refund will be applied to your original payment method. Refunds are only applicable to full priced items and therefore does not include sale items.

Exchanges are dealt with on a case by case situation. Please contact us on our Contact Us page.

RETURN ADDRESS

Planet B
60D Bank Street
Rawtenstall
BB4 8DY

You are responsible for the cost of  shipping unless otherwise agreed.

We cannot guarantee that we will receive your returned item so precautionary measures are your responsibility i.e signed for and tracked mail.